FAQ

What types of Mercedes Sprinter parts do you offer?

We specialize in high-quality components for Mercedes Sprinter vehicles, including ABS speed sensors, AC compressors, air filters, batteries, brake systems (discs, pads, rotors), cabin filters, control arms, engine mounts, fuel system components (filters, injectors, pumps), lighting assemblies (headlights, tail lights), oil filters, oxygen sensors, radiators, and other essential Sprinter parts.

Are your parts compatible with my specific Sprinter model?

All our parts are specifically designed for Mercedes Sprinter vehicles. We recommend checking product descriptions for specific compatibility information or contacting our support team with your vehicle’s VIN or model details to ensure perfect fitment.

What is the quality of your automotive components?

We provide high-quality parts that meet or exceed OEM standards. Each component undergoes rigorous quality checks before shipping to ensure reliability and performance for your vehicle.

What shipping options do you offer?

We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after shipment
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipment

How long does order processing take?

Our team processes orders within 1-2 business days, which includes quality checks and careful packaging to ensure your parts arrive in perfect condition.

Do you ship to my country?

We ship globally to most countries, excluding some remote areas and parts of Asia due to logistical constraints. During checkout, you can enter your address to confirm delivery availability.

How can I track my order?

Once your order is shipped, we’ll email you a tracking number that allows you to monitor your package’s journey right to your doorstep.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Are there any hidden fees?

No, we display all costs upfront. The price you see is what you pay, with the exception of any import duties or taxes that may be applicable in your country, which are beyond our control.

What is your return policy?

We offer a 15-day return policy from the date of receipt. Items must be unused and in their original packaging. Please contact us at [email protected] to initiate a return or exchange.

How long do refunds take to process?

Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

What if I receive a damaged or incorrect part?

We carefully inspect all orders before shipment, but if you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue, and we’ll quickly resolve the problem at no cost to you.

Do I need to create an account to place an order?

While you can checkout as a guest, creating an account allows you to track orders, save your information for faster checkout, and view your order history.

What if I need technical assistance with installation?

While we provide general guidance, we recommend consulting a professional mechanic for installation assistance. For specific product questions, our support team can provide basic technical information.

How can I contact customer service?

Our support team is available via email at [email protected]. We typically respond within 24-48 hours during business days.