At Auto Component Hub, we stand behind the quality of our Mercedes Sprinter parts. We’re committed to ensuring your satisfaction with every purchase from our online store at sprinterpartsco.com. If you’re not completely satisfied with your order, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your shipment, provided they are in new, unused condition in their original packaging with all tags and labels attached.

Important Note: For safety and hygiene reasons, the following products are FINAL SALE and cannot be returned or exchanged:
  • Air Filters
  • Cabin Filters
  • Oil Filters
  • Fuel Filters
  • Brake Pads
  • Any electrical or lighting components (e.g., Headlight Assemblies, Tail Lights) that show signs of installation or use.
Please ensure compatibility before purchasing these items.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Contact our support team at [email protected] within the 15-day window. Include your order number and details about the product you wish to return or exchange.
  2. Receive Authorization: We will email you a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
  3. Pack the Item: Securely pack the item in its original packaging, including all parts and documentation.
  4. Ship the Package: Mail the authorized return to the following address. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.
    Auto Component Hub – Returns
    1382 Golf Course Drive
    OMAHA, US 62871
    USA
    Please clearly write the RMA number on the outside of the box.
  5. Inspection & Processing: Once we receive your return, our team will inspect it within 3-5 business days. We will notify you via email once the inspection is complete and your refund or exchange has been processed.

Refunds

Upon approval of your return:

  • Refund Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: Please allow up to 10 business days for the refund to be processed and appear in your account, depending on your financial institution’s policies.
  • Shipping Costs: The original shipping fee is non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item.

Exchanges

To exchange an item for a different part (e.g., swapping Brake Discs for a different model), please follow the standard return process above. In your initial email, clearly state the item you would like to receive instead. We will process the exchange once the original item is received and inspected.

Return/Exchange Request Email Template

To help you get started, here is a template you can use for your request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Auto Component Hub Support Team,

I would like to request a return/exchange for an item from my recent order, Order Number: [Your Order Number].

Product Name: [e.g., ABS Speed Sensor, Control Arm, etc.] Reason for Return/Exchange: [Please provide a brief reason, e.g., “Wrong part,” “Defective,” “Need a different model”]

For an exchange, I would like to receive: [Name of the desired replacement product, if applicable].

Please send me the RMA number and further instructions at this email address.

Thank you,

[Your Full Name]

Questions?

Our customer support team is here to help! If you have any questions about our returns policy or need assistance with a current request, please don’t hesitate to contact us at [email protected].

Thank you for shopping with Auto Component Hub, your trusted partner for high-quality Sprinter parts.