At Auto Component Hub, your satisfaction is our top priority. We are dedicated to providing high-quality Mercedes Sprinter parts and a seamless shopping experience from our online store at sprinterpartsco.com. Below, you’ll find detailed information about our shipping and returns processes.

Shipping Information

We ship globally, excluding Asia and a few remote regions. All orders are processed within 1-2 business days before shipment. Once your order is shipped, delivery times are as follows:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. A flat rate of $12.95 applies.
  • Free Shipping: Available for orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Returns & Exchanges Policy

We offer a straightforward returns and exchanges process for most items within 15 days of receiving your shipment. To be eligible, items must be in new, unused condition, in their original packaging with all tags and labels attached.

Important Note: For safety and hygiene reasons, the following products are FINAL SALE and cannot be returned or exchanged:
  • Air Filters
  • Cabin Filters
  • Oil Filters
  • Fuel Filters
  • Brake Pads
  • Any electrical or lighting components (e.g., Headlight Assemblies, Tail Lights) that show signs of installation or use.
Please ensure compatibility before purchasing these items.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Contact our support team at [email protected] within the 15-day window. Include your order number and product details.
  2. Receive Authorization: We will email you a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
  3. Pack the Item: Securely pack the item in its original packaging, including all parts and documentation.
  4. Ship the Package: Mail the authorized return to:
    Auto Component Hub – Returns
    1382 Golf Course Drive
    OMAHA, US 62871 USA
    Clearly write the RMA number on the outside of the box. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our warehouse.
  5. Inspection & Processing: Once received, our team will inspect the return within 3-5 business days. We will notify you via email once the inspection is complete and your refund or exchange has been processed.

Refunds

Upon approval of your return:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: Please allow up to 10 business days for the refund to be processed and appear in your account, depending on your financial institution’s policies.
  • Shipping Costs: The original shipping fee is non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item.

Exchanges

To exchange an item for a different part (e.g., swapping Brake Discs for a different model), follow the standard return process above. In your initial email, clearly state the item you would like to receive instead. We will process the exchange once the original item is received and inspected.

Need Help?

Our customer support team is here to assist you! If you have any questions about our shipping or returns policy, or need help with a current request, contact us at [email protected].

Thank you for choosing Auto Component Hub as your trusted partner for high-quality Sprinter parts.